FAQ
*I'M NOT SURE ABOUT WITH PRODUCT I REALLY WANT TO BUY, CAN YOU HELP?!*
You are not alone :) Please fill in this form or Whatsapp/Email us with what you like or what you are looking for, we will definitely get back to you within 24hrs with a recommendation. Communication is always important.
*HOW MUCH IS THE SHIPPING?*
*HOW MUCH IS THE SHIPPING?*
Our current policy is to offer 100% free worldwide delivery service to our valued customer.
*HOW LONG DOES DELIVERY TAKE?*
We aim to process orders within 48 hours. Shipping duration will depend on the location. Generally, it will be delivered within 10-15 days. Please allow extra shipping time during Holiday season, supply chain issues etc.
*DO YOU PROVIDE TRACKING?*
Yes we do. You will be sent an automated shipping notification as soon as your item is dispatched with a tracking number. Please use the Track Order menu option to track your order. Please contact us if you have any concert.
*WHEN WILL I RECEIVE MY REFUND?*
Typically takes 5-7 days to show on your account, after you receive the refund notification.
*CAN I CANCEL AN ORDER?*
;( Unfortunately our fulfillment process is fully automated to ensure we deliver orders as soon as possible. In this situation, Please don't give up such a beautiful product easily.
*MY ORDER DIDN'T ARRIVE!*
Ok please get in contact with us and we will send a replacment. (please note that if the carrier tracking shows that it was successfully delivered )
*DO YOU ACCEPT REFUNDS/EXCHANGES?*
Yes no problem, we have a 30 money back guarrantee for some reason. Please contact us to start the process (state your order number) Though, International express is not an easy thing.
*HOW LONG DOES DELIVERY TAKE?*
We aim to process orders within 48 hours. Shipping duration will depend on the location. Generally, it will be delivered within 10-15 days. Please allow extra shipping time during Holiday season, supply chain issues etc.
*DO YOU PROVIDE TRACKING?*
Yes we do. You will be sent an automated shipping notification as soon as your item is dispatched with a tracking number. Please use the Track Order menu option to track your order. Please contact us if you have any concert.
*WHEN WILL I RECEIVE MY REFUND?*
Typically takes 5-7 days to show on your account, after you receive the refund notification.
*CAN I CANCEL AN ORDER?*
;( Unfortunately our fulfillment process is fully automated to ensure we deliver orders as soon as possible. In this situation, Please don't give up such a beautiful product easily.
*MY ORDER DIDN'T ARRIVE!*
Ok please get in contact with us and we will send a replacment. (please note that if the carrier tracking shows that it was successfully delivered )
*DO YOU ACCEPT REFUNDS/EXCHANGES?*
Yes no problem, we have a 30 money back guarrantee for some reason. Please contact us to start the process (state your order number) Though, International express is not an easy thing.
*I WISH TO RETURN MY PRODUCT, WHERE DO I SEND IT?*
All right, (within the 30 day return window). Please contact us first and we will issue you with a return code (RMA) and the correct address.